SHOPPING & DELIVERY
To purchase a product or make an order, you first need to add it to your shopping basket and update your quantites if modified. Once your order are valid according to our minimum expend terms, you need to enter your delivery and invoicing details if they are not the same. The next step will inform you that the freight costs wil be ammended later on. In the order review you will see your items and total amount. Once you accept this, your purchase is confirmed and you will receive an email confirmation with the order code.
In the followings days to your purchase, you will receive a proforma invoice with all details, items, quantities, prices, discounts (if applies) and the shipping costs of the goods to your delivery address. The goods will be reserved and separate to fulfill your order for a period of ten (10) days, if the bank transfer is not cleared during that period, the products and stock will be back to Mahe Homeware stock.
Ordered products will be delivered in accordance with Mahe Homeware’s forwarders estimated date and goes from 10 to 20 days. All shipping costs are subject to change without prior notice. All goods are supplied subject to availability in stock. We understand the urgency that orders might have so we will do our best to contribute to get your goods as soon as possible. If the products we supply get damaged during the shipping process, you are required to notify us within seven (7) calendar days accompanied by pictures of the items, boxes, courier label and remarks in the Packing Slip handled by the courier with the damage / break noted, or bad condition of the pallet / boxes delivered. Without this information we can not process a successful claim.
If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.